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How sis4b Handles Your Personal Data

Your account data, payment details, and session activity are handled with care at sis4b. This page explains what we collect, why we collect it, and how you can request changes — covering everything from your DANA wallet link to your login history.

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sis4b How sis4b Handles Your Personal Data
CONTACT OUR TEAM

Reach Us About Your Privacy

Have a question about your data or want to request a correction? Our support team handles privacy queries directly — no automated queue for data requests. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat window from your account dashboard. Our support team is available around the clock to handle data queries, correction requests, and account privacy concerns.
Email Support Send your data request or privacy question to our support address. Include your registered account name so we can locate your records and respond accurately.
Account Help Centre Log in and navigate to Account Settings, then select Privacy and Data. From there you can review stored details, update contact information, and submit a formal data request.
HOW WE PROTECT DATA

Our Data Handling Practices

Security at sis4b is built into every layer of your account — from the moment you link your GoPay wallet to the point you request a withdrawal. We use SSL encryption on all data in transit and store account credentials in hashed form. Session tokens expire automatically after inactivity, reducing exposure if your device is left unattended. We review data access logs regularly to detect unusual activity.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This covers login, payment confirmation, and any account update you submit through the platform.

Payment Data Isolation

Your DANA, OVO, and GoPay details are passed directly to the respective payment processor. We store only a masked reference — never your full wallet credentials or PIN.

Retention and Deletion

Active account data is retained while your account is open. After closure, we keep records only as long as applicable regulations require, then delete them from our systems.

Data Request Process

To access, correct, or query your stored data, contact support with your account details. We aim to respond to all data requests within a reasonable timeframe and will confirm each step.

Your Privacy Questions, Answered

These are the questions we hear most often about how sis4b handles personal data. If your question is not covered here, reach out through live chat or the Account Help Centre.

We collect your registered name, contact details, and the payment method you link — such as DANA, OVO, or GoPay. We also log session activity for security and fraud prevention purposes.

We do not sell your data. We share only the minimum required with payment processors like DANA or OVO to complete your transactions. No marketing or data-broker sharing takes place.

Your data is retained while your account is active. After you close your account, we keep records only as long as applicable regulations require, then remove them from our systems.

Yes. Contact our support team through live chat or email with your registered account name. We will locate your records and provide the relevant data in a clear, readable format.

Log in and go to Account Settings, or contact support directly. Provide the detail you want corrected and we will update your record after verifying your account identity.

We store only a masked payment reference — never your full wallet number or PIN. The actual transaction data is handled by the payment processor under their own privacy standards.

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